Jen brings 30 years of experience transforming service businesses to thrive for generations. Her proven transformation methods include IDEOS™, Business Plan Prioritization Visualization, Design Thinking, and Collaboration. Jen's path includes transforming SUNY Geneseo's Campus Services Operations, M&T Bank's Quality Control Procedures, Tanager's Wealth Management client experience and in-house operations, and consulting over 1,000 businesses through transformative changes to People, Productivity, Profitability, and Scalable Growth. Jen has been published in Inc Magazine, Tech Tools for Today's High-Margin Practice, Liberated CEO, and trade publications. She also has taught workshops and spoken at several national conferences.
Jen's humanitarian path includes Good Citizen and Humanitarian Awards during her school years, YMCA Development Advisory Committee Member, 5-Year Soup Pantry Volunteer, Town Finance Committee Member, Feed America and Under the Bridge Homeless, and an activist for public school improvements and funding. Her work love is to teach service businesses to thrive and embrace operational changes so they can help more consumers. Jen's personal love is her two teenagers, a very understanding husband, reading, gardening, brisk walks, and quick reads of the 365 Stoics.
Susan Poirier, our Executive (Virtual) Assistant from Ace Concierge, LLC leverages time and effective solutions, liberates Jen more details
Renee handles all aspects of accounting to monitor and improve the bottom line. Renee comes to us with over 20 years in more details
Bernard is a CFP®, JD, business strategist, and structure expert on scalable business operations. more details
Sparky, the JGC team work life balance enforcer. He can be found overseeing life in the office, making sure we take appropriate breaks, have brief naps (not cat), more details